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8 support articles

Install / Demo / Getting Started Install TVGI and evaluate Demo Mode

Install the current suite, open Suite Manager, and evaluate workflows before production activation.

Licensing / Licensing Activate purchased modules through TVGI Suite Manager

Use the suite license key to unlock the full suite or selected modules such as TVGI NDI, DB Management, TVGI SRT, and TVGI Playout.

DB Management / Database Setup Start with SQLite, move to MySQL when needed

SQLite is built in for fast single-machine setup. MySQL is available for larger shared database workflows.

TVGI NDI / Production Integration Send live product graphics into TriCaster, Vizrt, OBS, or vMix

TVGI NDI outputs live graphics over NDI for production systems and online selling workflows.

TVGI Playout / Playback Control Set up TVGI Playout control and Macro Remote

Organize show media, trigger playback reliably, and expose common controls to Macro Remote or external controllers.

TVGI SRT / Remote Transport Route NDI sources to remote SRT destinations

Check NDI input, route status, bitrate, resolution, audio, overlays, and destination settings before going live.

Automation Controllers / Controller Setup TVGI FIFINE programming guide for TVGI Playout

Program FIFINE Smile, Elgato Stream Deck, or similar controllers with TVGI Playout web/API requests or TVGI_Trigger.exe launch commands.

Install / Demo / Support Requests What to send when contacting support

Send product, module, license state, Windows version, screenshots, and the workflow you are trying to complete.